Bank of America Case Study

 

The Challenge

Bank of America requires ongoing support on new builds and conversions. Challenges include:

  • Special projects
  • Location-specific and/or universal ATM buildings
  • Custom signs that are not part of the approved sign family 

 

The Solution

ECSA has successfully managed Bank of America programs since 2005, so this client is confident in our ability to meet all specifications.

Our ongoing program management services help ensure consistent branding across all facilities. And with a nationwide network of vendors, our teams are uniquely qualified to address the challenges of each individual Bank of America location, including:


From the outset, our program managers establish consistent, efficient communication with all teams and bank project managers. In addition, Icon Field Managers maintain an on-site presence at Bank of America locations, working directly with General Managers to identify unique challenges and ensure the success of implementation.

 

The Result

Client surveys have escalated to a 100% rate of satisfaction. And vendor scorecards indicate 99% signage ratings.

 

Bank of America appreciates the expertise and flexibility of ECSA teams, praising our proven ability to overcome problems in the field.

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